NYX Hotel London Holborn by Leonardo Hotels

Location was perfect, liked the contemporary design and our room was good, nice corner room with great views. Coffee machine and fridge were great and the welcome fizz and cupcakes in the room were a nice touch.

The Staff was ultra friendly and helpful in every way. Francis and Leah were exceptional, they made our stay. It was my wife’s 50th Birthday and couldn’t be any better from start to finish. The bar staff were great and the maintenance man were spot on. The Hotel was trendy and Very Clean.

The hotel decor is very modern and artistic, in line with all NYX hotels (e.g. Prague). The location is very good, within walking distance of 10-15 min. to many attractions such as Piccadilly, Oxford St., Trafalgatr, Soho, West end, Covent Garden, etc., very close to Holborn Metro and dozens of busses. Many restaurants, shops, and coffee shops all around the hotel, so you don't even have to walk more than 5 minutes... The room we took was reasonably large as we took the bigger option. The bed was comfortable, and a nice touch there were 2 free water bottles daily, plus tea, coffee, and Nespresso. Breakfast was very good with English breakfast as well as vegetable salad, Salmon, made-to-order omelets, etc. The staff was very polite and helpful. 3 points to complain about: a. very low water pressure on the top floor at least, almost to a drizzle... b. There were NO HANGERS AT ALL for used towels - which actually forced us to throw them on the floor in the smallish bathroom, and it was a MAJOR INCONVENIENCE not to mention impossible to keep them for the following days for environmental consideration. What were you thinking?? Just go out and buy some hangers and fix them to the inside of the doors. c. In the public bathrooms (floor 1 next to the breakfast place) - no toilet paper holders ??!! You have to turn around and find some behind your back! Why torture your guests? This seems in line with point b..... So, in summary - please fix those really annoying small points and you will be perfect.

We stayed at NYX for 7 nights recently for a fun week in London. We had originally booked a superior king room. Few days before our arrival, the hotel offered a suite upgrade. The offer kept getting discounted as the arrival date was getting closer and at one point, We took it. We didn’t regret it. The suite was beautiful, spacious and quiet the whole time event on week-ends. The breakfast was included and excellent, lot of options and quality. The staff was friendly And helpful. We had a couple of requests during our stay and everything was taken care immediately with a smile. Maude from guest relations wanted to chat with us and make sure everything was to our satisfaction. We travel a lot and this is not common, it never happens. This is a great place to stay, in central London. Holborn underground is one block away and Covent Garden is a 10 minutes walk top. We Highly recommend it.

Service was great - and we love good service, nice room with the things you need, the calming pool. Lovely to have a swim in the morning or in the evening in a busy city. Liked that they cared and asked us how we were doing several times. The details in the hotel/decor. The decor: Funny if you like to take pictures/instagram-stuff. An urban, playful wibe. The room was always nice and tidy. The staff we met was friendly. They arranged so that we had cake, flowers and balloon at arrival.